To confirm your identity we will ask you for three things:
1. A Valid Photo ID:
What's allowed: Passports, Driving Licenses (Not including provisionals), National ID cards or Biometric Residence Permits
What's not allowed: Provisional driving license, or any ID that is not British or Malaysian (we hope to expand this soon)
2. A Proof Of Address
What's allowed: Any of the following documents which are in your name, have your address, and are dated within the last 3 months from the date of submission:
A statement from a Bank, Building Society or Credit Union. Note that statements from e-money institutions like Revolut and Wise are not accepted
Local authority council tax bills
Utility bills (gas, electric, satellite television, landline phones)
Original mortgage statements from recognised lenders
A solicitor's letter confirming recent house purchase or Land Registry confirmation of address
Electoral Register Entry
NHS medical card or a letter from your GP practice confirming registration
Tenancy agreement
What's not allowed:
Driving Licenses, regardless if they were used for your ID or not
Provisional Driving Licenses
National ID cards or Biometric Residence Permits
Statements from electronic money institutions like Revolut or Wise
Mobile phone bills
Internet provider bills
A photo of a screen or a screenshot (a pdf upload or a picture of a physical statement is allowed)
A photo of an obscured statement i.e. a statement folded in half
3. A selfie
We'll ask you to hold your phone camera in front of your face in various positions. This will be compared against your ID for validation.
After you have completed the onboarding process, your application will be reviewed within 1-2 working days.