Verify your identity
Before you can use your account, we need to confirm who you are. It's a legal requirement, and it helps keep your money and personal details safe.
It only takes a few minutes. You'll need:
1. A valid photo ID
2. Proof of address document
3. A quick selfie
Have your documents ready before you start to make it quicker.
Step 1: Photo ID
We accept:
• Passport
• Driving licence (full or provisional)
• National ID card
Your ID must be issued by the UK or Malaysia. We hope to support more countries soon.
We can't accept:
• Biometric Residence Permits
• ID issued by any other country
Step 2: Proof of address
How to upload it
We only accept:
• A PDF, for example, one downloaded from your bank or energy supplier
• A photo of the paper document
We can't accept screenshots or photos of a screen, even if the document itself is valid.
If you're taking a photo, make sure the whole document is visible and isn't folded, covered or cut off.
Which documents we accept
Your document must be in your name and show your current address.
We accept:
• Council tax bill for the current tax year
• Gas, electricity, satellite TV or landline phone bill from the last 3 months
• Bank, building society or credit union statement or passbook from the last 3 months
We can't accept:
• Mobile phone or internet bills
• Statements from e-money providers, such as Wise
Step 3: Selfie
Hold your phone in front of your face and follow the on-screen prompts to move it into a few positions. We'll match your face to your photo ID to confirm it's really you.
What happens next
Once you've completed all three steps, we'll review your application and get back to you within 1–2 working days.