To confirm your identity we will ask you for three things:
1. A Valid Photo ID:
What's allowed:
Passports
Driving Licences (including provisionals)
National ID cards
Nationality restriction: We currently only accept UK and Malaysian IDs (we hope to expand this soon)
What's not allowed: Biometric Residence Permits, or any ID that is not British or Malaysian
2. A Proof Of Address
What's allowed: Any of the following documents which are in your name, have your address, and meet the validity requirement:
Local authority council tax bill (current council tax year)
Utility bill (gas, electric, satellite television, landline phone) — issued within the last 3 months
Bank, Building Society or Credit Union statement or passbook — dated within the last 3 months. Note that statements from e-money providers such as Wise are not accepted
Original mortgage statement from a recognised lender — issued for the last full year
Solicitor's letter confirming recent house purchase or Land Registry confirmation of address — issued within the last 3 months
Electoral Register entry — dated within the last 3 months
NHS medical card or letter from GP practice confirming registration — dated within the last 3 months
Driving licence (if not used as your photo ID) — must be in date
Tenancy agreement — must be in date
What's not allowed:
Statements from e-money providers such as Wise
Mobile phone bills
Internet provider bills
A photo of a screen or a screenshot (a PDF upload or a photo of a physical statement is allowed)
A photo of an obscured statement (e.g. a statement folded in half)
3. A Selfie
We'll ask you to hold your phone camera in front of your face in various positions. This will be compared against your ID for validation.
After you have completed the onboarding process, your application will be reviewed within 1-2 working days.