We're not perfect... but we're working on it! Please see a summary of known bugs and issues flagged by our customers, along with expected resolution dates:
# | Issue/Bug | Description | Status |
1 | Continue Button For Industry | After typing industry during onboarding the 'continue button disappears | 10 March |
2 | Otp Issue | Not possible to edit OTP after auto-filling | 10 March |
3 | Calendar Format | American rather than UK style | 10 March |
4 | Postcode Lookup | The postcode lookup function is not working, causing people to type addresses manually | Fixed |
5 | Delayed Money Transfers | For some customers, they are experiencing days in money arriving in their accounts, whether by 'Easy Bank Transfer' or 'Manual Bank Transfer'. This can be a few minutes to even a few hours. To investigate this we would like customers to complete the following survey: https://docs.google.com/forms/d/e/1FAIpQLSdBoTDjTZca2sjvw8690Z7ekDJjSef-wtWFfp_NLvUGwSONMQ/viewform | 10 March |
6 | No Notifications Received | For some customers, they are not receiving any notifications despite ensuring notifications are enabled for Kestrl. To investigate this we would like customers to complete the following survey: https://docs.google.com/forms/d/e/1FAIpQLSdBoTDjTZca2sjvw8690Z7ekDJjSef-wtWFfp_NLvUGwSONMQ/viewform | 10 March |
7 | Rewards Unclear | It is unclear whether a customer is generating rewards, even after depositing £1,000. This will be remedied in the next Kestrl update on 10 March | 10 March |
8 | Name Too Long For Card | If your name is over 25 characters your name will appear ‘cut off’ on the card. We’re working on a fix for this to offer ‘truncated’ suggestions for card printed name | 10 March |